# How do I contact OffshoreKVM support? > Contact OffshoreKVM by email: support answers within 12 hours, abuse reports go to a separate desk. 2 addresses, no phone. Crypto VPS, no KYC. - URL: https://offshorekvm.com/contact/ - Last updated: 2026-10-29 - Publisher: OffshoreKVM (https://offshorekvm.com) Two email addresses: one for support, one for abuse reports. No phone line, no chat app and no social media account. **Quick answer — How do I contact OffshoreKVM support?** Email **OffshoreKVM** support at support@offshorekvm.com about orders, payments, SSH keys, reinstalls or firewall rules; a person answers within 12 hours, seven days a week. Send abuse reports about an OffshoreKVM IP address to abuse@offshorekvm.com. Give your order reference, never your account number. VPS plans start at $3.08 per 30 days, paid in crypto with no KYC. > **Stay safe** Nobody from our team will ever ask for your account number, your root password or your private SSH key, by email or in a chat. Support replies come from support@offshorekvm.com. Treat any other address, account or phone number that uses the OffshoreKVM name as fake. ## Contact details | Attribute | Value | | --- | --- | | Support | support@offshorekvm.com | | Response | A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules | | Abuse reports | abuse@offshorekvm.com | | DMCA notices | No action: only Panamanian law and orders of Panamanian courts apply | | Language | English | | Phone, chat apps, social media | None | | Account login | Sign in with an account number; an email address is optional | ## What should a support email include? A support email gets a faster answer when it names the VPS and the problem. Include: - the order reference (ORD-…) shown in your dashboard; - the IP address of the VPS, its location and its system; - what you tried, and the exact error, such as `Permission denied (publickey)`; - the time it happened, with the time zone (UTC is easiest). Never send your account number, your root password or your private SSH key. Your public key, the `.pub` file, is safe to share. Root access over SSH with your own public key; password login is off by default. The guide on [how to set up WireGuard on a VPS](https://offshorekvm.com/how-to-set-up-wireguard-on-a-vps/ "Set up WireGuard on a Linux VPS, step by step") shows a first login and a first service. ## What should an abuse report contain? An abuse report should let the team find the VPS and the activity. Send it to abuse@offshorekvm.com with: - the OffshoreKVM IP address involved; - the date and time of the activity, with the time zone (UTC is easiest); - the type of abuse: spam, phishing, malware, botnet control, an attack or a scan; - evidence, such as log lines, mail headers or a URL. DMCA and foreign copyright notices are ignored; only Panamanian law and Panamanian court orders apply. Spam, phishing, malware, botnet control, attacks and child sexual abuse material are not allowed and lead to suspension. The [acceptable use policy of OffshoreKVM](https://offshorekvm.com/acceptable-use/ "What you can and cannot run on an OffshoreKVM VPS") explains suspensions and appeals. ## What happens to a DMCA notice sent to OffshoreKVM? Nothing happens to it. DMCA ignored: we do not act on DMCA notices or other foreign copyright notices. We answer only to Panamanian law and to orders of Panamanian courts. A copyright notice sent to either address gets the same treatment: no takedown and no suspension. The page on [what DMCA ignored means for an offshore VPS](https://offshorekvm.com/dmca-ignored-vps/ "What DMCA ignored means for an offshore VPS") explains the rule. ## I lost my account number: can support help? Only if your account has an email address. Your account number is how you sign in, so store it carefully. With an optional email on file you can recover it; with no email, a lost number is gone for good. - **With an email on file:** on the dashboard's sign-in page, choose "Forgot your account number?" and enter that email. The number is sent to it. - **Without an email:** support cannot restore access. OffshoreKVM does not ask who you are, so it has no other way to tell that an account is yours. Store the number in a password manager, and add an email to your account if you want a way back in. ## Can I reach OffshoreKVM by phone, Telegram or social media? No. OffshoreKVM works by email only, at the two addresses on this page. There is no phone line, no chat app and no official social media account. Never send payment or login details to an account that uses the OffshoreKVM name. ## Where can I find answers before writing? Most questions already have a written answer: - prices and plans: [how much an offshore VPS costs at OffshoreKVM](https://offshorekvm.com/pricing/ "OffshoreKVM plans and prices per 30 days"); - payment, KYC, delivery and rules: the [OffshoreKVM FAQ](https://offshorekvm.com/faq/ "OffshoreKVM FAQ: offshore VPS with crypto and no KYC"); - refunds and the minimum top-up: the [refund policy](https://offshorekvm.com/refunds/ "When OffshoreKVM credits days back, with examples"); - what is kept about you: the [privacy policy](https://offshorekvm.com/privacy/ "What OffshoreKVM keeps, and what it never logs"); - renewal, suspension and deletion: the [terms of service](https://offshorekvm.com/terms/ "OffshoreKVM terms of service under the law of Panama"). ## What else do people ask about OffshoreKVM support? ### How fast does OffshoreKVM support answer? A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules. Abuse reports go to a separate address, abuse@offshorekvm.com. ### Can support reboot or reinstall my VPS? Yes, through your dashboard. Reboot, reinstall and delete are requested from your dashboard and carried out by the team; a reinstall erases the disk. Write to support when SSH does not answer and a reboot does not help. ### Will OffshoreKVM ever ask for my account number? No. Nobody from our team will ever ask for your account number, your root password or your private SSH key, by email or in a chat. Treat any message that asks for them as fake, whatever address it comes from. ### Which language does support use? English. Short messages with the order reference, the IP address and the exact error get the fastest answers. **Ready to deploy a VPS?** KVM 1 costs $3.08 for 30 days, and KVM 4 $8.25. Pay in crypto. No KYC: no ID, no selfie, no documents. [See plans and prices](https://offshorekvm.com/pricing/ "How much does an offshore VPS cost at OffshoreKVM?") · [Read the FAQ](https://offshorekvm.com/faq/ "OffshoreKVM FAQ: offshore VPS with crypto and no KYC") --- OffshoreKVM: OffshoreKVM sells offshore Linux KVM VPS in the Netherlands, Iceland, Switzerland and Romania, paid in crypto with no KYC: no ID, no selfie, no documents. It is run by DomaineGoat LLC, a company registered in Panama that ignores DMCA notices, answers only to Panamanian law and keeps no logs. Every plan costs at least 25% less than the cheapest comparable plan of 24 no-KYC crypto VPS hosts checked on 29 October 2026.